Return and Refund Policy
RETURN & REFUND POLICY
Effective Date: March 4, 2025
1. SCOPE AND INTENT
This Return and Refund Policy applies to all purchases made through https://mydailyrevival.com (the “Site”) operated by OMKSTORES LLC, the parent company of Daily Revival.
Our goal is to ensure you are completely satisfied with your purchase. If for any reason you are not, this policy explains how to request a return, exchange, or refund.
2. CONTACT INFORMATION
If you have questions about returns or refunds, please contact our Customer Support team:
📧 support@mydailyrevival.com
📞 1-888-772-4476
📍 21666 Wave Hollow Drive, Cypress, TX 77433, United States
🕘 Monday–Friday, 9 AM – 5 PM CST
3. RETURN ELIGIBILITY
Customers in the U.S. may return eligible items within 30 days of receiving their order, provided the conditions below are met.
3.1 Conditions for Return
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Unused and Undamaged: Items must be unused, unopened, and in the same condition received.
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Original Packaging: All products must be in their original packaging with all labels and inserts.
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Proof of Purchase: A valid receipt or order confirmation is required.
4. RETURN PROCESS
4.1 Initiating a Return
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Email support@mydailyrevival.com within 30 days of receiving your order.
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Provide your order number and a short explanation for the return.
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Once approved, we’ll send you detailed instructions, a Return Authorization Number (RMA), and, if applicable, a prepaid shipping label.
4.2 Preparing Your Return
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Repack the product securely in its original packaging.
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Include all accessories, inserts, and any free gifts received.
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Attach the provided shipping label clearly on the package.
4.3 Shipping the Return
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Ship your return within 7 days after receiving return authorization.
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Use a trackable shipping method to ensure safe delivery.
5. RETURN SHIPPING COSTS
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Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item.
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In cases of confirmed product defects or shipping errors, we’ll cover all return costs.
6. SPECIFIC RETURN & REFUND CONDITIONS
6.1 Returns Due to Change of Mind
If you simply change your mind or decide the product isn’t for you:
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Items must be unused and unopened.
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A refund will be issued to your original payment method, minus any applicable shipping or restocking fees.
6.2 Defective or Damaged Goods
If your order arrives damaged or defective:
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Contact us within 48 hours of delivery.
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Provide photos or a short video showing the issue.
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We’ll arrange a replacement or full refund, including return shipping.
6.3 Incorrect Product Received
If you receive the wrong item:
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Notify us immediately.
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We’ll cover the return shipping and send the correct product as soon as possible.
6.4 Missing or Lost Orders
If your order hasn’t arrived within the estimated delivery time:
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Contact us to initiate a carrier investigation.
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If the order is confirmed lost, we’ll send a replacement or issue a full refund.
6.5 Order Cancellation
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Orders can be canceled before shipment for a full refund.
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If your order has shipped, please follow the return process once it arrives.
7. EXCEPTIONS (NON-RETURNABLE ITEMS)
The following items cannot be returned or refunded:
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Opened dietary supplements or consumables (for safety and hygiene reasons)
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Personal care items (unless sealed and unused)
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Digital downloads, gift cards, or promotional items
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Customized or personalized products
8. REFUNDS
8.1 Refund Conditions
Refunds are processed after we receive and inspect the returned product.
We will notify you by email once your refund has been approved or denied.
8.2 Refund Processing
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Approved refunds are credited to the original payment method used.
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Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.
8.3 Partial Refunds
Partial refunds may be granted for:
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Products not in their original condition or missing parts (not due to our error).
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Late returns received after the 30-day return window.
9. EXCHANGES
We replace products only if they are defective, damaged, or incorrectly shipped.
To request an exchange:
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Contact support@mydailyrevival.com with your order number and issue details.
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For defective or incorrect items, we’ll cover all shipping costs.
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For exchanges due to change of mind, you’ll be responsible for return shipping.
10. PROCESSING TIMELINES
| Step | Description | Estimated Time |
|---|---|---|
| Return Request | Submit within 30 days of delivery | — |
| Return Shipment | Ship within 7 days after authorization | — |
| Inspection & Refund | Processed within 14 days of receiving return | — |
| Refund Posting | May take up to 14 business days to reflect in your account | — |
11. LEGAL RIGHTS
This policy does not affect your statutory rights under U.S. consumer protection law.
12. QUESTIONS & SUPPORT
For any return, exchange, or refund inquiries, please contact:
📧 support@mydailyrevival.com
📞 1-888-772-4476
🌐 https://mydailyrevival.com
By completing a purchase on mydailyrevival.com, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.